Post by account_disabled on Feb 19, 2024 5:17:02 GMT
business . customer success that you need to know Adobe Experience Cloud 07-22-2022 The term customer success is still not widely recognized even among business people . However, foreign-affiliated companies and IT companies, especially those that provide subscription-based services , are increasingly adopting it , and it has already become an important concept. Here, we will introduce the basic knowledge of customer success , which will become increasingly important in various businesses in the future .
What is customer success The term customer success is sometimes used in corporate philosophy or mission as the value we want to give to customers. However, what we introduce here is only the meaning of the company's activities and latestdatabase.com occupations . Let's specifically explain the role of the Customer Success Department as an example . Suppose that a company's sales department sells a certain product to a customer . This is where the customer success department's work begins .
Rather than just selling the product and being done with it, it is important to continue approaching the customer even after the sale , actively engaging with the customer until the customer achieves the desired results using the product , and increasing customer satisfaction. , it is the role of the customer success department , and it is the act of customer success . What is customer success Why customer success has gained attention Changes in the business environment , including the rise of subscription models , are behind the recent emphasis on customer success in Japan . Let's pick out and introduce the main factors . The rise of